Banks are conservative organisations, who worry about the security and integrity of their customers’ financial data, right? They’re conservative in that they won’t introduce new technologies or processes until their highly-skilled security analysts have had the chance to ensure that all bases are covered in terms of any potential security vulnerability, to themselves or their customers. Sounds entirely reasonable, doesn’t it? It also means that we should forgive them for being, shall we say, a tad slow in catching up with the way the world is and wishes to be.
So here’s a challenge for LloydsTSB: Please explain this: